Trusting M-payments - Realising the potential of smart phones for M-commerce: A conceptual model & survey of consumers in Ireland

Pavel Andreev, Pavel Andreev, Philip O'Reilly

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Consumer adoption of Smart Phones is growing internationally at a phenomenal rate. Smart Phones integrate functionality that previously required numerous technological artifacts. Smart Phones present significant M-Commerce opportunities for all organisations, but such potential has yet to be realised. If such potential is to be realised, the ability of consumers to utilise a Smart Phone to engage with transactional push and pull Smart Mobile Media Services (SMMS), and to make M-Payments for products/services using these devices in an easy, safe, and reliable manner, must be addressed. In response, this paper contributes a conceptual model, tested using an online survey, to explain Irish consumers' willingness to use Smart Phones to make M- Payments for products and services. The empirical findings of the developed PLS model illustrate that the ramifications ofthis study for the deployment of the two Smart Mobile Media Services (SMMS) models; the push and pull models, are significantly different.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems 2011, ICIS 2011
Pages1118-1136
Number of pages19
StatePublished - 1 Dec 2011
Externally publishedYes
Event32nd International Conference on Information System 2011, ICIS 2011 - Shanghai, China
Duration: 4 Dec 20117 Dec 2011

Publication series

NameInternational Conference on Information Systems 2011, ICIS 2011
Volume2

Conference

Conference32nd International Conference on Information System 2011, ICIS 2011
Country/TerritoryChina
CityShanghai
Period4/12/117/12/11

Keywords

  • Consumer perceptions
  • M-payments
  • PLS model
  • Smart phones
  • Trust

ASJC Scopus subject areas

  • Information Systems

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