Understanding employee social media chatter with enterprise social pulse

N. Sadat Shami; Jiang Yang; Laura Panc; Casey Dugan; Tristan Ratchford; Jamie Rasmussen; Yannick Assogba; Tal Steier; Todd Soule; Stela Lupushor; Werner Geyer; Ido Guy; Jonathan Ferrar

doi:10.1145/2531602.2531650

Understanding employee social media chatter with enterprise social pulse

N. Sadat Shami, Jiang Yang, Laura Panc, Casey Dugan, Tristan Ratchford, Jamie Rasmussen, Yannick Assogba, Tal Steier, Todd Soule, Stela Lupushor, Werner Geyer, Ido Guy, Jonathan Ferrar

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

26 Scopus citations

Abstract

The rise of social media in the enterprise has enabled new ways for employees to speak up and communicate openly with colleagues. This rich textual data can potentially be mined to better understand the opinions and sentiment of employees for the benefit of the organization. In this paper, we introduce Enterprise Social Pulse (ESP) - a tool designed to support analysts whose job involves understanding employee chatter. ESP aggregates and analyzes data from internal and external social media sources while respecting employee privacy. It surfaces the data through a user interface that supports organic results and keyword search, data segmentation and filtering, and several analytics and visualization features. An evaluation of ESP was conducted with 19 Human Resources professionals. Results from a survey and interviews with participants revealed the value and willingness to use ESP, but also surfaced challenges around deploying an employee social media listening solution in an organization.

Original language	English
Title of host publication	CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing
Publisher	Association for Computing Machinery
Pages	379-392
Number of pages	14
ISBN (Print)	9781450325400
DOIs	https://doi.org/10.1145/2531602.2531650
State	Published - 1 Jan 2014
Externally published	Yes
Event	17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 - Baltimore, MD, United States Duration: 15 Feb 2014 → 19 Feb 2014

Publication series

Name	Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

Conference	17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014
Country/Territory	United States
City	Baltimore, MD
Period	15/02/14 → 19/02/14

Keywords

Social analytics
Social listening
Social media
Workplace

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Networks and Communications

Access to Document

10.1145/2531602.2531650

Cite this

Shami, N. S., Yang, J., Panc, L., Dugan, C., Ratchford, T., Rasmussen, J., Assogba, Y., Steier, T., Soule, T., Lupushor, S., Geyer, W., Guy, I., & Ferrar, J. (2014). Understanding employee social media chatter with enterprise social pulse. In CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (pp. 379-392). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). Association for Computing Machinery. https://doi.org/10.1145/2531602.2531650

Shami, N. Sadat ; Yang, Jiang ; Panc, Laura et al. / Understanding employee social media chatter with enterprise social pulse. CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2014. pp. 379-392 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

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abstract = "The rise of social media in the enterprise has enabled new ways for employees to speak up and communicate openly with colleagues. This rich textual data can potentially be mined to better understand the opinions and sentiment of employees for the benefit of the organization. In this paper, we introduce Enterprise Social Pulse (ESP) - a tool designed to support analysts whose job involves understanding employee chatter. ESP aggregates and analyzes data from internal and external social media sources while respecting employee privacy. It surfaces the data through a user interface that supports organic results and keyword search, data segmentation and filtering, and several analytics and visualization features. An evaluation of ESP was conducted with 19 Human Resources professionals. Results from a survey and interviews with participants revealed the value and willingness to use ESP, but also surfaced challenges around deploying an employee social media listening solution in an organization.",

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author = "Shami, {N. Sadat} and Jiang Yang and Laura Panc and Casey Dugan and Tristan Ratchford and Jamie Rasmussen and Yannick Assogba and Tal Steier and Todd Soule and Stela Lupushor and Werner Geyer and Ido Guy and Jonathan Ferrar",

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booktitle = "CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing",

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Shami, NS, Yang, J, Panc, L, Dugan, C, Ratchford, T, Rasmussen, J, Assogba, Y, Steier, T, Soule, T, Lupushor, S, Geyer, W, Guy, I & Ferrar, J 2014, Understanding employee social media chatter with enterprise social pulse. in CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, Association for Computing Machinery, pp. 379-392, 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014, Baltimore, MD, United States, 15/02/14. https://doi.org/10.1145/2531602.2531650

Understanding employee social media chatter with enterprise social pulse. / Shami, N. Sadat; Yang, Jiang; Panc, Laura et al.
CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2014. p. 379-392 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Steier, Tal

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Shami NS, Yang J, Panc L, Dugan C, Ratchford T, Rasmussen J et al. Understanding employee social media chatter with enterprise social pulse. In CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery. 2014. p. 379-392. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). doi: 10.1145/2531602.2531650

Understanding employee social media chatter with enterprise social pulse

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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