Usage Patterns of Internet-Based Banking and BI Services

Erez Laks; Adir Even; Yisrael Parmet

Usage Patterns of Internet-Based Banking and BI Services

Erez Laks, Adir Even, Yisrael Parmet

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

This study explores the use of Internet-Banking (IB) services. The study analyzed usage patterns and trends by tracking certain IB activities for a large sample of the bank's customers. The analysis highlights some significant usage characteristics and patterns that have evolved around the more traditional IB services, such as account-status inquiries and financial transactions. However, with a newly-developed Business-Intelligence (BI) application, such patterns have not evolved yet. The conclusions stemming from such analysis can help understanding the needs of the bank's customers, detecting certain customer-segments that use the IB services differently than others, and help developing further and personalizing advanced IB services, such as the online BI tool.

Original language	English
Title of host publication	19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World
Subtitle of host publication	Anything, Anywhere, Anytime
Publisher	AIS/ICIS Administrative Office
ISBN (Print)	9781629933948
State	Published - 1 Jan 2013
Event	19th Americas Conference on Information Systems, AMCIS 2013 - Chicago, IL, United States Duration: 15 Aug 2013 → 17 Aug 2013

Publication series

Name	19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime

Conference

Conference	19th Americas Conference on Information Systems, AMCIS 2013
Country/Territory	United States
City	Chicago, IL
Period	15/08/13 → 17/08/13

Keywords

Business Intelligence
Information-Systems Usage
Internet Banking

ASJC Scopus subject areas

Computer Networks and Communications
Computer Science Applications
Information Systems
Library and Information Sciences

Cite this

Laks, Erez ; Even, Adir ; Parmet, Yisrael. / Usage Patterns of Internet-Based Banking and BI Services. 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. AIS/ICIS Administrative Office, 2013. (19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime).

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title = "Usage Patterns of Internet-Based Banking and BI Services",

abstract = "This study explores the use of Internet-Banking (IB) services. The study analyzed usage patterns and trends by tracking certain IB activities for a large sample of the bank's customers. The analysis highlights some significant usage characteristics and patterns that have evolved around the more traditional IB services, such as account-status inquiries and financial transactions. However, with a newly-developed Business-Intelligence (BI) application, such patterns have not evolved yet. The conclusions stemming from such analysis can help understanding the needs of the bank's customers, detecting certain customer-segments that use the IB services differently than others, and help developing further and personalizing advanced IB services, such as the online BI tool.",

keywords = "Business Intelligence, Information-Systems Usage, Internet Banking",

author = "Erez Laks and Adir Even and Yisrael Parmet",

note = "Publisher Copyright: {\textcopyright} 2010 AIS/ICIS Administrative Office. All rights reserved.; 19th Americas Conference on Information Systems, AMCIS 2013 ; Conference date: 15-08-2013 Through 17-08-2013",

year = "2013",

month = jan,

day = "1",

language = "English",

isbn = "9781629933948",

series = "19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime",

publisher = "AIS/ICIS Administrative Office",

booktitle = "19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World",

}

Laks, E, Even, A & Parmet, Y 2013, Usage Patterns of Internet-Based Banking and BI Services. in 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, AIS/ICIS Administrative Office, 19th Americas Conference on Information Systems, AMCIS 2013, Chicago, IL, United States, 15/08/13.

Usage Patterns of Internet-Based Banking and BI Services. / Laks, Erez; Even, Adir ; Parmet, Yisrael.
19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. AIS/ICIS Administrative Office, 2013. (19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Usage Patterns of Internet-Based Banking and BI Services

AU - Laks, Erez

AU - Even, Adir

AU - Parmet, Yisrael

PY - 2013/1/1

Y1 - 2013/1/1

N2 - This study explores the use of Internet-Banking (IB) services. The study analyzed usage patterns and trends by tracking certain IB activities for a large sample of the bank's customers. The analysis highlights some significant usage characteristics and patterns that have evolved around the more traditional IB services, such as account-status inquiries and financial transactions. However, with a newly-developed Business-Intelligence (BI) application, such patterns have not evolved yet. The conclusions stemming from such analysis can help understanding the needs of the bank's customers, detecting certain customer-segments that use the IB services differently than others, and help developing further and personalizing advanced IB services, such as the online BI tool.

AB - This study explores the use of Internet-Banking (IB) services. The study analyzed usage patterns and trends by tracking certain IB activities for a large sample of the bank's customers. The analysis highlights some significant usage characteristics and patterns that have evolved around the more traditional IB services, such as account-status inquiries and financial transactions. However, with a newly-developed Business-Intelligence (BI) application, such patterns have not evolved yet. The conclusions stemming from such analysis can help understanding the needs of the bank's customers, detecting certain customer-segments that use the IB services differently than others, and help developing further and personalizing advanced IB services, such as the online BI tool.

KW - Business Intelligence

KW - Information-Systems Usage

KW - Internet Banking

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M3 - Conference contribution

AN - SCOPUS:85185535479

SN - 9781629933948

T3 - 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime

BT - 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World

PB - AIS/ICIS Administrative Office

T2 - 19th Americas Conference on Information Systems, AMCIS 2013

Y2 - 15 August 2013 through 17 August 2013

ER -

Usage Patterns of Internet-Based Banking and BI Services

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

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