TY - GEN
T1 - User experience of human-robot long-term interactions
AU - Laban, Guy
AU - Kappas, Arvid
AU - Morrison, Val
AU - Cross, Emily S.
N1 - Publisher Copyright:
© 2022 ACM.
PY - 2022/12/5
Y1 - 2022/12/5
N2 - Since interactions with social robots are novel and exciting for many people, one particular concern in this specific area of human-robot interaction (HRI) is the extent to which human users will experience the interactions positively over time, when the robot's novelty is particularly salient. In the current paper, we investigated users' experience in long-term HRIs; how users perceive the ongoing interactions and the robot's ability to sustain it over time. Therefore, here we examine the effect of the repeated measures (10 testing sessions) and the discussion theme (Covid-19 related vs general) on the way participants experienced the interaction quality with a social robot and perceived the robot's communication competency over time. We found that despite individual differences between the participants, over time participants found the interactions with Pepper to be of higher quality and that Pepper's communication skills got better. Nevertheless, our results also stressed that the discussion theme has no meaningful nor significant effect on the way people perceive Pepper and the interaction.
AB - Since interactions with social robots are novel and exciting for many people, one particular concern in this specific area of human-robot interaction (HRI) is the extent to which human users will experience the interactions positively over time, when the robot's novelty is particularly salient. In the current paper, we investigated users' experience in long-term HRIs; how users perceive the ongoing interactions and the robot's ability to sustain it over time. Therefore, here we examine the effect of the repeated measures (10 testing sessions) and the discussion theme (Covid-19 related vs general) on the way participants experienced the interaction quality with a social robot and perceived the robot's communication competency over time. We found that despite individual differences between the participants, over time participants found the interactions with Pepper to be of higher quality and that Pepper's communication skills got better. Nevertheless, our results also stressed that the discussion theme has no meaningful nor significant effect on the way people perceive Pepper and the interaction.
KW - Communication
KW - Communication Competency
KW - HRI
KW - Human-Robot Interaction
KW - Interaction Quality
KW - Long-term Interactions
KW - Self-Disclosure
KW - Social Robot
KW - User Experience
UR - https://www.scopus.com/pages/publications/85144634593
U2 - 10.1145/3527188.3563927
DO - 10.1145/3527188.3563927
M3 - Conference contribution
AN - SCOPUS:85144634593
T3 - HAI 2022 - Proceedings of the 10th Conference on Human-Agent Interaction
SP - 287
EP - 289
BT - HAI 2022 - Proceedings of the 10th Conference on Human-Agent Interaction
PB - Association for Computing Machinery, Inc
T2 - 10th Conference on Human-Agent Interaction, HAI 2022
Y2 - 5 December 2022 through 8 December 2022
ER -