Volunteers' practices in mentoring youth in distress: Volunteers as informal agents for youth

Whereas the literature deals extensively with volunteering with at-risk youth, relatively little research has addressed the practical work strategies of the volunteers themselves. This study aims to fill this gap by exploring the strategies employed by youth mentoring volunteers based on qualitative research with 28 volunteers, two-thirds of whom defined themselves as former youth in distress. This focus enables us to learn about ways of coping with marginality from individuals who actually experienced it. The results point to six strategies that were reflected in the interviews: honesty and directness, listening, informal activities, refraining from judgment and containing anger and resistance, bridging between youth and caregiving entities, and cultivating a realistic sense of self-efficacy as volunteers. In essence, these strategies seek to increase access to the youth, to provide them with unconditional support, and to enable volunteers to supplement the professionals for the benefit of the youth. Though not professionals, volunteers create an agency-promoting environment to help youth escape marginalization.