@inproceedings{828cd1e8733b4a758725ff2cb1b915ae,
title = "When 'one fits all' does not fit - Study of visualization types for mobile help systems",
abstract = "An open question today is how the visualization of a mobile assistance interface should look like, e.g. if it should disappear automatically after some seconds or a user interaction is required. In this paper a survey is conducted that has the goal to gather practice-oriented interaction design guidelines to support design decisions of mobile help visualizations. The survey is based on four different visualization strategies in order to find the most appropriate. Five usage scenarios from the field of mobile messaging were selected. The study shows the first time that users have a concept of criticality for usage problems and that 'one fits all' solutions fail for (huge) user groups.",
keywords = "Help systems, Information visualization, Mobile device, Online survey",
author = "Kathrin Jepsen and Gregor Glass and Roman Englert",
year = "2009",
month = jan,
day = "1",
doi = "10.14236/ewic/hci2009.49",
language = "English",
isbn = "9781906124878",
series = "People and Computers XXIII Celebrating People and Technology - Proceedings of HCI 2009",
publisher = "British Computer Society",
pages = "398--404",
booktitle = "People and Computers XXIII Celebrating People and Technology - Proceedings of HCI 2009",
note = "23rd Annual Conference on Human Computer Interaction, HCI 2009 ; Conference date: 01-09-2009 Through 05-09-2009",
}